1. Area of Applicability and Validity 

    These General Terms and Conditions (hereafter referred to as “GTC”) regulate the relationship between the buyer (hereafter referred to as “customer”) and Diafora AG These GTC apply to each contract made between the customer and Diafora AG. 
  2. Order process 

    Orders are binding. The customer receives an order confirmation by eMail. Within 24 hours after the reception of the order confirmation, the customer can – if justified (e.g. wrong quantity or article ordered) – cancel his order 
  3. Prices / Payment / Ownership 

    The prices of the products quoted by Diafora AG are in Swiss Francs and include VAT, recycling fees and delivery costs. The goods can be paid by credit card, by prepayment or by cash on pick up. 

    An additional charge of CHF 10.- applies for small orders with an order value less than CHF 50.-.

    Diafora AG sends the customer a Performa invoice. As soon as the open amount is paid (reception of money at Diafora AG), the goods are delivered to the customer.

    If you do not want to wait and wish to pay fast and easy via e-Banking, you can use the following bank connection:

    UBS AG Rheinfelden
    Clearing-Nr. 0245
    Account Nr.: 605435.01Z
    IBAN: CH93 0024 5245 6054 3501 Z

    or via Post

    Payment for (Einzahlung für): UBS AG, 4410 Liestal
    In favour of (Zugusten von): Diafora AG, Albisriederstrasse 243b, 8047 Zürich
    Account (Konto): 80-2-2

    Should the buyer not execute the payment, Diafora AG reserves the rights to allocate overhead expenses (on the part of the sub supplier), at least CHF 30.-.

    By Credit Card
    Any transaction commissions, published in the shopping cart, will be paid by the orderer. Payment is possible via the published credit cards. The amount will be charged immediately.

    Recommendation: In order to minimize the personal effort of the customer, Diafora AG recommends to choose the option “Prepayment” or "credit card". 

    Pick up against cash payment in 8047 Zürich. 
    Monday to Friday upon prefixed agreement 

    In general, the published Intranet prices are valid and binding for both parties during 20 days from the date of order onwards. Reservations remain wrong prices and/or product specifications due to typing, transmission or other errors as well as price and/or model changes by the manufacturer. 

    The supplied goods remain in the ownership of Diafora AG until the payment of the full outstanding amount. Reservations remain price and technical changes as well as obvious mistakes. The course of law is excluded.

    Entitled for ordering are co-workers with access to the Intranet. 

  4. KeyClub Points

    The following has to be considered when paying with KeyClub Points.

    - 1 point equals to CHF 1.-
    - The KeyClub Points have to be sent to the following address together with a
       copy of the order confirmation received by eMail:
       Diafora AG, KeyClub, Grubenstrasse 40, 8045 Zürich
    - We recommend to send the KeyClub Points by recommended letter.
      Diafora AG does not take over any responsibility for lost KeyClub Points. 
    - Diafora AG accepts valid KeyClub Points only. You find the expiration date
       on each Key Club voucher.
    - A cash pay back of KeyClub Points is not possible. 
  5. Delivery 

    Articles available on stock are usually delivered within 5-7 workingdays, after receipt of the payment. The published dates of delivery depend on our current status of information. Depending on the order and procurement situation at our suppliers, the dates can change at short notice. In no case delivery delays justify claims for compensation and/or the right to withdraw from the contract by the customer.

    If the customer indicates nothing else on the order, Diafora AG reserves the right to execute partial deliveries when necessary.

  6. Warranty 

    Diafora AG only delivers new and original quality trademark products. Diafora AG will not take any responsibility or warranty for the proper functioning of the products within an entire system fulfilling a certain purpose. Relevant customer requirements are limited to the range of the warranty given by the original manufacturer. 

    The range of warranty claims on products delivered by Diafora AG are restricted to the range as described in the specific product documentations of the manufacturer/supplier. Diafora AG cedes - with full liberating effect - these warranty claims against the manufacturer/supplier entirely to the customer

    Diafora AG excludes and rejects any liability for direct or indirect damage as well as for fortune loss due to inappropriate handling and/or defect of products.

    In the case of software products it's the customer's responsibility to keep and respect the specific license regulations.

  7. Notice of defect 

    In case of technical problems please first read the instructions provided in written or electronic form. Also and if necessary the Hotline of the respective manufacturer is at your disposal as well.

    Complaints must take place within 5 days after having received the goods in written form.

    In case of a defect within the warranty period the customer is asked to immediately return the product to the guarantee service provider. The customer has to enclose the original purchase voucher, the original packaging and a description of the defect.

    In indistinct case: Please contact customer service of Diafora AG via E-Mail:

    The customer carries delivery expenses and risk. 

  8. Goods returned 

    Basically, the following products can not be sent back: 

    - Products which have not been bought at Diafora AG 
    - Used products 
    - Products procured on specific customer's request 
    - Software products and licenses 
    - Opened products 
    - Products for which operating or installation instructions have been ignored 
    - Products which have been used inappropriate 
    - Products which used non authorized or inappropriate parts and accessories 
    - Natural usage 
    - Products with inappropriate transport, handling and/or treatment 
    - Products with defects due to external influence, in particular force majeur
      (e.g. loss of the current supply or break down of the air conditioning system,
      elementary damage) as well as other reasons, for which nor Diafora AG nor
      the manufacturer/supplier can be made responsible for. 

    In any case: Please contact Diafora AG via E-Mail: before sending back any goods. 

    In addition, the delivered products have to be sent back fully functioning in the unopened original packaging together with the delivery slip within 5 working days after reception. For goods returned due wrong ordering (wrong article number, wrong article etc.) by the customer, a handling charge of CHF 30.00 applies.

    The customer carries delivery expenses and risk 

  9. Area of jurisdiction 

    All obligations are subordinate to the Swiss law. Place of jurisdiction is Zürich, Switzerland.
Payment Methods

Terms and conditions

SSL VisaMastercardRechnungVorauskasse
  * List price/Instead of: The indicated list price is the recommended retail price of the manufacturer or the official catalog price. All prices incl. VAT and SWICO. Typographical errors and specifications are subject to be changed without notice. All product names, registered trademarks, and trademarks are the property of their respective owners. Pictures are for illustration purposes only and not contract-binding.


Last update 25.02.2018